Stop losing local customers to missed calls and weak reviews.
618 Systems sets up a simple communication and review system so your phones, website and messages all work together.
- Answer missed calls automatically with text so you never leave a customer hanging.
- Bring website chat, texts and social DMs into one inbox your team can actually manage.
- Ask happy customers for Google and Facebook reviews without adding extra work.
Built in the 618 for local businesses everywhere.
Why local businesses lose money every week
- Calls roll to voicemail and nobody calls back in time.
- Website chat and social messages are scattered across apps.
- Happy customers are never asked for a review so competitors outrank you.
What changes with 618 Systems
- More jobs booked from the leads you already get.
- Faster replies from one shared inbox.
- More 5 star reviews with less effort from your staff.
How 618 Systems works
1. Quick audit
We review how your calls, forms, messages and reviews work today and spot the leaks.
2. Done for you setup
We connect your main number, website chat, Facebook, Instagram and review tools into one simple system.
3. Launch and tune
We turn on automations for missed call texts and review requests, then tweak as data comes in.
Want to see where you are leaking leads?
What you get with 618 Systems
Concrete tools that capture, respond and build your reputation
Capture and respond
- Smart website chat widget with text fallback.
- Missed call text back so callers get an immediate reply.
- Shared inbox for calls, texts and webchat.
Reputation and reviews
- Automatic review requests by text or email after each job.
- Central review inbox to see and reply to Google and Facebook reviews.
- Simple widgets to showcase your best reviews on your site.
Retention and revenue
- Broadcast texts to reactivate old customers or announce specials.
- Simple visual pipeline for leads and jobs.
- Text to pay links so customers can pay from their phone.
Built for reputation driven local businesses
We often start with trades, but the system works for any business that wins or loses based on its online reviews.
HVAC & Plumbing
Fast response and strong reviews for emergency calls.
Roofing & Construction
Capture every estimate request and follow up automatically.
Dental & Med Spa
Reduce no shows and keep reviews flowing on Google.
Law & Financial Services
Make it easy for leads to reach you without playing phone tag.
Auto Repair & Detailing
Turn every happy customer into a repeat client.
Other local businesses
If reviews matter to your business, we can design a system for you.
Simple services and pricing
No long term lock in. We set it up once, then keep it running.
Local Business Automation System
then $379/month
- Full audit of your calls, messages and reviews.
- Account setup and number connections.
- Website chat widget installed.
- Missed call text back and review automations configured.
- Live onboarding session for you and your team.
- First month of platform access included.
- Ongoing shared inbox, chat widget and automations.
- Light support and small tweaks as needed.
- Monthly summary of calls, messages and reviews.
Reputation Cleanup Project
- Full review audit on your Google Business Profile.
- Categorize reviews: wrong business, policy violations, legit.
- Systematic flagging and dispute submissions.
- Profile and listing cleanup and optimization.
- Draft responses to reviews that cannot be removed.
- Templates for handling future incidents.
- Summary report with recommendations.
Reputation Guard Add-On
$199/month standalone
- Monthly monitoring of new Google reviews.
- Quick identification of wrong-business or policy-breaking reviews.
- Flag and dispute submissions when eligible.
- Drafted responses for wrong-business and negative reviews.
- Monthly summary of reviews and actions taken.
Custom Solutions
Need multiple locations, advanced reporting or custom integrations?
We design a tailored plan for your workflow.
Usage based fees such as SMS, voice minutes and any third party tools are billed separately at pass through rates.
Common questions
About 618 Systems
618 Systems is a local automation partner based right here in Edwardsville, Illinois. We are focused on helping small and mid sized businesses stop losing customers to missed calls and weak online reviews.
We combine practical tools with hands on setup so owners do not have to become marketing tech experts. No confusing dashboards or DIY headaches - we handle the technical work so you can focus on your customers.
The 618 area code is more than our name - it is where we live, work, and raise our families. We understand what it takes to run a local business because we are part of the same community. When you work with us, you are working with a neighbor who genuinely wants to see your business thrive.
Every lead matters. Every review counts. Let us help you capture both.
Ready to see where you are leaking leads?
Request a free lead and review audit and get 2 to 3 simple fixes you can make right away.